This week I have been mostly helping the Church of England with its Love Life, Live Lent project and specifically the SMS service. Following a previous post that touched on the subject, staff at their communications office have been in touch and we’ve been trying hard to get it working with a number of emails going back and forth.
I am posting again now because I genuinely want to see this project succeed. I think it’s a great idea and a great use of technology for a suitable piece of content. However, it seems that while some people are able to sign up, others of us are having trouble.
Both my wife and I have mobiles on the Orange network and neither are able to get signed up. Dave Walker over at the Cartoon Church blog can’t sign up either (also on Orange) and a further friend of mine (also on Orange) can’t sign up either. So it appears that this SMS service has a bit of an issue with Orange.
How can I help, Dave? I hear you asking… Well, the CofE haven’t asked for this help – but I can guarantee that it will be useful information for them in their search to get this fixed to work out if all the people having problems are all on Orange.
So, please use the comments below to say whether you’ve been able to sign up or not and what phone network you use. I guess it might also be useful to know whether you’re on pay-as-you-go or a contract and what your handset is (if you are prepared to share that information).
Let’s see if we can work out what the pattern is!
Hands-free worship explores the influence of projection technology on worship. We shape our technology but is it shaping us?
5 Comments
Hi
have been a ‘lurker’ up till now on your blog, but now you’ve actually invited me to post….you know you’ll never get rid of me now
anyway, I did try to sign up last week, but no joy, also today, with the same result.
My phone details are: Orange (surprised?), PAYG, Motorola V220
Hope you get it sorted soon….
Jody
thanks for posting Jody, good to have you here, thanks too for widening the body of evidence!
I too am on Orange PAYG and unable to sign up.
Dear David,
Over the course of the last week we worked with Orange and our service provider to resolve the technical issue that you and some of your readers helped us to identify.
We are confident that the issue with Orange Pay As You Go handsets has now been resolved, and have successfully tested this with a number of users.
Those who have attempted to sign-up to the service will need to text ‘Lent’ to 64343 again, as (contrary to earlier advice) the messages sent by Orange PAYG users did not enter a queue.
Can I again apologise to everyone inconvenienced by these problems. We greatly appreciate your help in highlighting this problem – and rapidly detecting the common theme!
Maybe the face above will be able to raise a smile by the end of the day..?!
Best Wishes,
Ben Wilson
Church of England Communications Office, London
Eureka! I have indeed been able to sign up today without a problem. Sad face has indeed been changed to raise a smile for you, Ben. Best of luck with the project for Lent.
(for those reading after the event, the image above did have a sad face originally)
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